How long has Aculabs been operating?
Aculabs has been a family-owned laboratory since 1972. We are proud to have 45+ years of excellent service to our name. Refer to Company Overview to know more about Aculabs.
I have an issue with using LabGen.
Aculabs offers training videos that give an easy-to-understand, simple breakdown on how to use each aspect of LabGen. If you still have issues with LabGen, contact the Aculabs IT Department.
Are my results from Aculabs confidential?
Yes. Aculabs respects the privacy of protected health information and understands the importance of keeping this information confidential and secure. We follow all HIPAA regulations and rules regarding your protected information. Read our Privacy Policy for more information.
My facility is interested in using Aculabs’ services.
If your facility is interested in acquiring Aculabs' services, please contact a customer service representative.
Is Aculabs an accredited diagnostics laboratory?
Yes. As a full-service diagnostics laboratory, we are licensed by the New Jersey Department of Health and Senior Services, the Pennsylvania Bureau of Laboratories, the Maryland Department of Health and Mental Hygiene and are accredited by the College of American Pathologists (CAP). Please refer to our full list of Certificates & Licenses for more information.
What are Aculabs’ hours of operation?
Aculabs prides itself on being a 24/7/365 day operation. Our main office, located in East Brunswick, NJ, can be reached 24/7. Calls to our front desk receptionists will be answered from 7AM to 10PM. Calls made to our Front Desk after 10PM will be forwarded to an answering service for those in need of assistance.
How do I access my reports?
Current client facilities can access their reports by using our unique online LabGen web portal to streamline the process.
How fast are turnaround times for STATs?
Aculabs' average turnaround time for STAT Testing is four (4) to six (6) hours.
How does Aculabs collect samples?
Aculabs offers a unique system of using mobile phlebotomists to collect samples from facilities across the Mid-Atlantic region, who then drop off the samples at one of our offices within New Jersey.
Who do I contact to discuss my bill/invoice?
If you're a current client and you have a question about your bill or invoice, please contact the Aculabs Billing Department at billing@aculabs.com.