The below resource is to assist facilities if Aculabs is not reachable. Call us if you have immediate needs.
If you’re a current client and you have a question about your bill or invoice, please contact the Aculabs Billing Department at email@example.com.
You can order supplies through our LabGen Web Portal or through calling our Front Desk Reception. Aculabs asks that all of our client facilities please be specific when ordering supplies. To ensure this, we ask that you give our telephone staff your name, facility, and the unit requesting supplies. Faxed supply orders will also require this information.
Check out our Supply Orders page for more information.
Aculabs’ main headquarters is located at 2 Kennedy Blvd, East Brunswick, NJ, 08816. We also have satellite offices located in Cherry Hill, Nj, Forked River, NJ, and Fort Washington, PA for supply pickup and sample drop-off for our mobile employees to help expedite the process of specimen transport.
Please refer to our Contact Us page for more information on how to get in touch.
On our client portal under the “SEARCH” section there is the option to search for a test/profile by either the code number or the name.
When you apply to Aculabs through our Careers section or through one of our public job board listings, Human Resources receives your application almost immediately. If you fit what Aculabs is looking for, our Human Resource Coordinator will likely get in contact with you for more information that day or the following business day to find out more.
Aculabs offers wide variety of tests and services thanks to our dynamic infrastructure as an ancillary service provider.
Refer to our Testing Directory for a better understanding of our services.
To add on a test to a specimen sample, facilities must fill out an Add-On Request Verification Form and fax it to Aculabs or call in a request. Note: Add-on requests for urine and/or stool cannot be processed. A new requisition form must be completed and a new sample must be collected and sent to the lab.
Please note that it is in Aculabs’ policy that add-on requests submitted more than 24 hours after original order date cannot be processed.
Aculabs prides itself on being a 24/7/365 day operation.
Our main office, located in East Brunswick, NJ, can be reached 24/7. Calls to our front desk receptionists will be answered from 7AM to 10PM. Calls made to our Front Desk after 10PM will be forwarded to an answering service for those in need of assistance.
If your facility is interested in acquiring Aculabs’ services, please contact a customer service representative.
Yes. As a full-service diagnostics laboratory, we are licensed by the New Jersey Department of Health and Senior Services, the Pennsylvania Bureau of Laboratories, the Maryland Department of Health and Mental Hygiene and are accredited by the College of American Pathologists (CAP).
Please refer to our full list of Certificates & Licenses for more information.
Aculabs prides itself on offering an enriching and fulfilling company culture to all of its employees. We’re always looking for prospective new hires.
Refer to our Careers section to see what positions we’re currently looking to fill.
To log-in to the Employee Intranet, please click on “Employee Intranet” in the top menu navigation. Your log-in details should have been emailed to you by Human Resources.
If you do not have your intranet log-in details, please contact Human Resources.
Aculabs offers training videos that give an easy-to-understand, simple breakdown on how to use each aspect of LabGen.
If you still have issues with LabGen, contact the Aculabs IT Department.
Aculabs has been a family-owned laboratory since 1972. We are proud to have 45+ years of excellent service to our name.
Refer to Company Overview to know more about Aculabs.
Aculabs’ average turnaround time for STAT Testing is four (4) to six (6) hours.
Aculabs uses customized pricing plans to best fit each individual facility’s needs. To discuss pricing, please contact a customer service representative.
Aculabs offers a unique system of using mobile phlebotomists to collect samples from facilities across the Mid-Atlantic region, who then drop off the samples at one of our offices within New Jersey.
Updated credentials can be obtained by emailing your customer service representative.
If your facility has online access but you do not, you can speak with Administration and they will be able to give you a username and password otherwise Administration email us the proper authorization and an Aculabs staff member will add you.
If you are inquiring on behalf of the facility and would like to set up your initial online access, please contact your customer service representative or Aculabs IT department directly.
Current client facilities can access their reports by using our unique online LabGen web portal to streamline the process.
Aculabs does not, unfortunately, accept outpatients at this time. Our services are contracted through nursing homes for geriatric populations. We do not draw blood from or accept any specimen for testing from outpatients looking to drop-in to our East Brunswick headquarters. Our laboratory functions to aid those in nursing homes.
We use Paychex Flex to handle all of our online digital payroll communications with our employees. Contact the Payroll Department if you are an employee having issues with accessing your Paychex Flex account.
Yes. Aculabs respects the privacy of protected health information and understands the importance of keeping this information confidential and secure. We follow all HIPAA regulations and rules regarding your protected information.
Aculabs utilizes FedEx to ensure delivery of supplies to our clients. Supplies are typically delivered within two (2)to three (3) business days of ordering and are sent under signature.